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How to Identify and Optimize Customer Touch Points? - Custify
WebMay 25, 2024 · Touchpoint four: A customer portal that allows customers to easily check out and see their order status. Touchpoint five: Self-service options such as knowledge bases and product how-tos. Touch point six: An easy-to-find customer service portal or phone number that allows them to get in touch. 2. WebMar 31, 2024 · In simple terms, a customer touchpoint is any point of interaction of the brand and the customer. These interactions take place at various places (online and offline) and at various times. Let’s say Peter is a potential customer of brand XYZ. Recently, Peter saw an advertisement (touchpoint #1) of XYZ offering a product he might be interested in. mega careers \\u0026 study fair 2022
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